Achieve Global Courses
The following are the courses offered by Aporta Solutions in
alliance with Achieve Global.
If you are interested, please contact us: info@aportasolutions.com.
- Customer Service
- Having extraordinary relationships with the clients
- Quality in service to the client
- Quality in service to the client, 'couching'
- Service strategies to enhance loyalty to the client
- Managing experience for charging
- Quality to the eyes' of the client
- Clearing the clients expectations
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- Sales Maximization
- PS2000 advance professional techniques for sales
- Strategies for account development
- Sales to satisfy the market needs
- Professional techniques in business
- Telephone market research
- Telephone techniques for a satisfactory service for the
client
- Professional techniques for over the phone sales
- Professional presentations
- Administration of time and space
- To become an efficient listener
- Professional techniques for department and desk sales
- Basic techniques for sales over the phone
- Dialogue for sales
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- Managing and Leading
- Finding solutions with others
- Positive thinking for negative answers
- Intelligent work
- Dealing with changes
- Group work
- Creating positive relationships with superiors
- Dealing with conflicts with the superior and co-workers
- Getting the support from others
- Foment innovation to better the company
- Quality: the workers' place
- Quality: leadership place
- Analyze work processes: finding opportunities for the
enhancement of the quality
- Developing team plans
- Promoting successful meetings
- Establishing priorities
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- Problem solving and enhancement of the quality processes
- How to resolve quality enhancement problems
- Tools and techniques to enhance quality and solve quality
problems
- Dealing with sessions to solve quality problems
- Applying rules to correct problems
- Helping your work team get a consensus
- Having the right position in team work decisions
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- Motivation
- Establishing expectations for optimum performance
- Developing individual skills for work
- Assessing for an optimum performance
- Updating working skills
- Keeping customer service good quality, "Coaching"
- Achieving extraordinary relationships with customers,
"Coaching"
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- Team Work
- Understanding a new task
- Reaching for help
- Expressing every point of view, assertiveness
- Participating in team meetings
- Keeping the boss informed
- Defining tasks and responsibilities among the team
- Leading meetings to exchange information
- Reaching consensus where team conflicts are present
- Expansion of team capacities
- Proactive thought
- Keeping the team in track for work: tools and techniques
- Taking advantage of team differences
- Solving difficult situations in your team
- The challenge of being a leader for the team
- Advantages of team work
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- Leadership
- Basic principles
- Listening skills to understand clearly
- Provide feedback to help others
- The manager role and basic principle
- Promoting positive feedback
- Attaining the useful information from others
- Transmitting one's ideas to others
- Managing emotional behaviours
- Praising positive outcomes
- Supervising: getting the best from others
- Communication: how to present opinions and ideas
- Giving and receiving positive feedback
- Showing recognition
- Dealing with emotional behaviour, getting the support
from others to reach mutual satisfactory results
- Interpersonal managerial skills
- From conflict to cooperation
- Personal Strategies to deal with changes
- Active listening
- Basic principles for an environment to work cooperatively
- A leader inside each person
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All seminars are 50% hands-on, with innovative and effective
dinamics.
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