Managers Dictionary
Useful Advices
Executive Presentations

Achieve Global Courses

The following are the courses offered by Aporta Solutions in alliance with Achieve Global.

If you are interested, please contact us:

  • Customer Service

    • Having extraordinary relationships with the clients
    • Quality in service to the client
    • Quality in service to the client, 'couching'
    • Service strategies to enhance loyalty to the client
    • Managing experience for charging
    • Quality to the eyes' of the client
    • Clearing the clients expectations


  • Sales Maximization

    • PS2000 advance professional techniques for sales
    • Strategies for account development
    • Sales to satisfy the market needs
    • Professional techniques in business
    • Telephone market research
    • Telephone techniques for a satisfactory service for the client
    • Professional techniques for over the phone sales
    • Professional presentations
    • Administration of time and space
    • To become an efficient listener
    • Professional techniques for department and desk sales
    • Basic techniques for sales over the phone
    • Dialogue for sales


  • Managing and Leading

    • Finding solutions with others
    • Positive thinking for negative answers
    • Intelligent work
    • Dealing with changes
    • Group work
    • Creating positive relationships with superiors
    • Dealing with conflicts with the superior and co-workers
    • Getting the support from others
    • Foment innovation to better the company
    • Quality: the workers' place
    • Quality: leadership place
    • Analyze work processes: finding opportunities for the enhancement of the quality
    • Developing team plans
    • Promoting successful meetings
    • Establishing priorities


  • Problem solving and enhancement of the quality processes

    • How to resolve quality enhancement problems
    • Tools and techniques to enhance quality and solve quality problems
    • Dealing with sessions to solve quality problems
    • Applying rules to correct problems
    • Helping your work team get a consensus
    • Having the right position in team work decisions


  • Motivation

    • Establishing expectations for optimum performance
    • Developing individual skills for work
    • Assessing for an optimum performance
    • Updating working skills
    • Keeping customer service good quality, "Coaching"
    • Achieving extraordinary relationships with customers, "Coaching"


  • Team Work
    • Understanding a new task
    • Reaching for help
    • Expressing every point of view, assertiveness
    • Participating in team meetings
    • Keeping the boss informed
    • Defining tasks and responsibilities among the team
    • Leading meetings to exchange information
    • Reaching consensus where team conflicts are present
    • Expansion of team capacities
    • Proactive thought
    • Keeping the team in track for work: tools and techniques
    • Taking advantage of team differences
    • Solving difficult situations in your team
    • The challenge of being a leader for the team
    • Advantages of team work


  • Leadership
    • Basic principles
    • Listening skills to understand clearly
    • Provide feedback to help others
    • The manager role and basic principle
    • Promoting positive feedback
    • Attaining the useful information from others
    • Transmitting one's ideas to others
    • Managing emotional behaviours
    • Praising positive outcomes
    • Supervising: getting the best from others
    • Communication: how to present opinions and ideas
    • Giving and receiving positive feedback
    • Showing recognition
    • Dealing with emotional behaviour, getting the support from others to reach mutual satisfactory results
    • Interpersonal managerial skills
    • From conflict to cooperation
    • Personal Strategies to deal with changes
    • Active listening
    • Basic principles for an environment to work cooperatively
    • A leader inside each person


All seminars are 50% hands-on, with innovative and effective dinamics.




Achieve Global Data Lab
Sanford Rose Associates
University of LouisvilleUniversity of Louisville
The Cambridge Business Group, Univ. of CambridgeThe Cambridge Business Group, Univ. of Cambridge
Achieve Seminars

Oficentro Ejecutivo La Sabana, Torre 6, Piso 6, San José, Costa Rica. Tel: (506)290.2215/2216
Comments: Copyright 2005 Grupo Aporta.
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